Delete your hearbetter India account
Use this page to delete your hearbetter India account and its personal data without installing the app. hearbetter India is provided by MED-EL Elektromedizinische Geräte GmbH. We will verify your email address before allowing the final confirmation.
How to delete your account
- Enter the email address of your hearbetter India account and select Request data removal.
- Open the verification email we send you and follow the secure link. The link is valid for 24 hours.
- Select Confirm data removal. Your account is deleted immediately and can no longer be used to sign in.
You can also delete your account in the app: open the menu and tap Delete account.
What is deleted
- Your name, email address, telephone number, profile picture, profession, place of work and region.
- Your membership of your circle.
- Every session, sign-in code and push notification token.
What is kept
- Posts, comments and replies you made in your circle stay visible to its members as "Deleted User", no longer linked to you or to any of your personal details.
- An inactive account record without your personal details, so that the registration cannot be reused.
- Records of moderation decisions and of this deletion request, for as long as we need them to show how the case was handled and to meet our legal obligations.
Learn how we collect, use, retain, and protect personal data in our privacy policy.